Achieving the Sweet Spot for R&M Success

With increasing pressure on housing providers to generate cross organisational cost savings, how do you find the balance of delivering a high quality R&M service whilst keeping a close eye on costs? With the recent trend of in-sourcing; the perceived security of outsourcing and the temptations of other ‘innovative’ models such as joint ventures, many providers are still trying to find the right model.

Here are my top tips for success. For the full article, look out for the M3 Bulletin or sign up to our mailing list for an advance preview. We also share regular articles and tips essential for strategic directors in Social Housing.

1) Get the Right Fit

The “right” delivery model is always dependent on the specifics of the RP, including geography, scale, key staff capabilities, culture, strategy and road map. Undertake an objective and bespoke options appraisal to assess the health of the organisations across its roots.

2) Change Hearts and Minds

Recent findings showed us the huge variation in rates for major works with contracts regularly going off the boil. The key to great rates and contract management is the people you have in place and their capabilities. Embrace performance management and change hearts and minds.

3) Make Informed Decisions

There is now an abundance of data available and if staff have the capability to interpret it, they can make informed decisions based on empirical evidence. High performing RPs collect relevant data in a robust and controlled way which provides confidence in the numbers and early indications when things are going awry.

4) Go Beyond Traditional Procurement

Take time to scan the market prior to going to tender, using a more commercial approach to identify the supply chain and service you are seeking. It is vital to focus on contract management once the work has begun to ensure the great rates continue and any added value is realised.

5) Measure the Success

Many RPs struggle to evaluate a mixed delivery model, but you can realistically compare if you can be consistent and use actual costs not just tender prices. The golden rule here is to measure against your own organisational objectives and targets and to blend your model to suite your needs and your journey.

Vantage are leaders in transformational change and R&M performance improvement in social housing. Contact us to discuss your options and see how much you could achieve. Sign up for the full article and regular top tips.