Our Clients

Gateshead Housing Company – saving 20% in capital programmes

TGHC was two years into a five year contract on its capital works programme with multiple partnering contractors, achieving delivery targets and excellent customer satisfaction.

However, they were unsure whether they were realising value for money (VFM) from the programme and whether they had achieved the right balance for their tenants between cost and quality.

Broadacres – Setting up of an internal DLO

We commissioned the Vantage team to advise us on whether an in-house service was the best option for us. The approach was thorough and informed us on the scale of what the service should provide.

The implementation was challenging as we did not want to just simply transfer over a contractor service, but provide a leaner and more customer-focused approach. We now have great levels of productivity and excellent customer satisfaction.

The financial transformation has meant cashable savings in excess of £2million a year.

RBH – Delivering £3 million of cashable savings

Vantage carried out a strategic assessment for RBH, presenting the organisation with a number of options for the internal maintenance service. This included showing what good models looked like relevant to their specific circumstances.

In total, more than £3m of sustainable cost savings were delivered. The changes made resulted in a reduction of 41 posts (largely reduced through voluntary retirement and redeployment). Perhaps most important of all, the work carried out by Vantage enabled RBH to satisfy DCLG that it had a value for money repairs service.

This enabled ownership to transfer to a new form of mutual housing association, co-owned by tenants and employees.

£3million of savings and firm foundations

“As a result of our long term relationship with them, they have enabled us to transform what was a tired in-house DLO into an excellent customer focused, efficient and commercial Repairs Service.

“We have made savings in excess of £3m pa which has put us on a very firm foundation for the future. We now have the priorities, insight and capability to move forward.

“It was a journey we couldn’t have made ourselves”.

Iain Sim, Chief Executive, Coast & Country Housing

Vantage was a “breath of fresh air” in our organisation

Vantage was engaged to undertake three key pieces of work, which included a comprehensive review of the voids management process and detailed option appraisals of the stores facility and kitchen assembly factory.

“Their approach was very, very thorough and has enabled us to make informed decisions about the financial viability and future direction of our business.

“One of the aspects I most like is that it was data driven, and relied on the data to inform the recommendations. Vantage also qualify the financial impact of their recommendations, giving us increased certainty of the financial benefits that we can achieve to re-invest.”

Jim Higham, Director of Technical Services, Bolton at Home

Vantage delivered a “detailed and deep” transformation

“We have been very impressed with their approach. We found it very, very thorough and a great benefit because it made us look at processes in a much deeper way.

“Having set up champions for the KPIs they identified, it is a whole new way of looking at how we manage the business. We are now trying to take on new techniques and we were impressed with the level of potential savings identified. We had the data but didn’t have the expertise or skilled resources internally to interpret or use it properly.

“Also their approach was much more detailed and deeper than we could do internally. They have identified substantial service improvements on void re-let performance and procurement on day-to-day repairs and showed us new ways of cutting management costs and adding value.”

Peter Daly, Director of Housing Services, “Johnnie” Johnson Housing

Realistic solutions to tackle problems

Vantage was commissioned to undertake a root and branch examination of our responsive repair team and align services such as the voids letting process and stores handling arrangements.

“We have been impressed by the way in which Tony and his team embedded themselves into our organisation to understand thoroughly our processes and business drivers. Their analysis is clearly based on empirical data. They got to grips with the problems we were facing and presented realistic solutions to tackle them.

“I was particularly impressed by the way in which they were able to win the trust and confidence of our employees. I would have no hesitation in recommending them to other organisations who want to know the truth behind service delivery and develop challenging solutions to ensure the improvement of the service.”

Karen Mayhew, Chief Executive, Havebury Housing Partnership

Vantage have made a “tremendous difference to our business”

“For the first time in 30 years we have beaten our budget using Vantage’s Value Based Approach. I see this process as the missing link in our search for greater efficiency as we can only deliver improved services if we create the resources to do so.

“Tony and his team have made a tremendous difference to our business.”

Anne Seddon, Group Director of Corporate Services, Symphony Housing Group

Midland Heart – Transforming contracts to make significant savings

Vantage transformed the way Midland Heart delivered gas maintenance services to their 21,000 customers. With an aim of driving value for money in gas repairs, servicing and installations, Midland Heart […]

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