Vantage was commissioned to undertake a root and branch examination of our responsive repair team and align services such as the voids letting process and stores handling arrangements.
“We have been impressed by the way in which Tony and his team embedded themselves into our organisation to understand thoroughly our processes and business drivers. Their analysis is clearly based on empirical data. They got to grips with the problems we were facing and presented realistic solutions to tackle them.
“I was particularly impressed by the way in which they were able to win the trust and confidence of our employees. I would have no hesitation in recommending them to other organisations who want to know the truth behind service delivery and develop challenging solutions to ensure the improvement of the service.”
Karen Mayhew, Chief Executive, Havebury Housing Partnership