“We have been very impressed with their approach. We found it very, very thorough and a great benefit because it made us look at processes in a much deeper way.
“Having set up champions for the KPIs they identified, it is a whole new way of looking at how we manage the business. We are now trying to take on new techniques and we were impressed with the level of potential savings identified. We had the data but didn’t have the expertise or skilled resources internally to interpret or use it properly.
“Also their approach was much more detailed and deeper than we could do internally. They have identified substantial service improvements on void re-let performance and procurement on day-to-day repairs and showed us new ways of cutting management costs and adding value.”
Peter Daly, Director of Housing Services, “Johnnie” Johnson Housing