The Gateshead Housing CompanyDelivering 20% savings on their capital programme and higher customer satisfaction
The Gateshead Housing Company (TGHC) is an ALMO responsible for the day-to-day management of over 21,000 homes in the North East of England.
In summary, TGHC were able to achieve over 20% of savings without affecting quality or frontline service. With an accelerated delivery programme, this meant customers could have their properties refurbished sooner, to the agreed standard but at a significantly lower cost. A further increase in customer satisfaction was achieved.
“Naturally we wanted to ensure we were getting maximum value for money from our capital investment programme. Eighteen months later, what has been achieved is very impressive and we are pleased with both the process and the outcome. Vantage have delivered significant savings and their work has contributed positively to our newly acquired 3 star status.”Jon Mallen-Beadle
Project In Detail
TGHC was two years into a five year contract on its capital works programme with multiple partnering contractors, achieving delivery targets and excellent customer satisfaction. However, they were unsure whether they were realising value for money (VFM) from the programme and whether they had achieved the right balance for their tenants between cost and quality. TGHC, like many organisations, had invested significant resource in their initial procurement process yet found that once the contracts were in place, their contract management framework had become short-sighted and was not delivering some of the partnering attributes provided for within the contracts.
TGHC were not satisfied with judging their performance purely on how many properties had received improvements and how close they had come to their budget. They wanted to clearly demonstrate (and evidence) that they were achieving VFM on their capital works programme. TGHC commissioned Vantage Business Solutions to carry out a comprehensive VFM project on its capital works programme. The project would look at service delivery, costs of delivery, and assess overall levels of VFM. At the outset, TGCH recognised the need to bring in outside expertise to identify opportunities and also work with them to deliver the changes.
Our Solution: Forensic review
Vantage undertook a forensic review of the supply chain, engaging with key stakeholders such as customer representatives, managers, staff and the partnering contractors to:
- Dissect the supply chain
- Analyse all programme costs
- Review specifications
- Assess procurement models
- Challenge existing commercial practices and pricing frameworks
From the review came a comprehensive set of recommendations for change supported by financial business cases that TGHC approved for implementation.
Re-engineering the supply chain
Working collaboratively with TGHC and its partnering contractors, Vantage assembled and managed multi-supplier teams to implement the business cases in a seamless manner, avoiding any negative impact on service delivery to customers. Vantage were able to achieve improved economies of scale for TGHC throughout its procurement process. Competitive prices were achieved by taking out waste and duplication, and eliminating costs that were not adding value to the customer. Crucially, key members of the TGHC team embraced the change and, through execution of training and knowledge transfer from Vantage, have taken ownership of achieving ongoing savings.