We are leaders in Strategic Performance Improvement, working across areas including Repairs & Maintenance and Organisational Design & Transformation. We help leaders focus their attention on activities that will have the greatest impact on achieving their strategic goals.
Working collaboratively with executive teams, we get under the hood of a business to understand their value drivers and barriers to change. Using our analytical insight, we help clients to implement change in those areas that really matter, helping them to improve the customer experience and increase their financial strength. This allows clients to improve existing homes and build new ones.
We use leading edge tools and techniques, often seen in other sectors to help our clients understand the ‘art of the possible’ and provide a clear roadmap to help them get there. We work in an innovative way, using Robotic Process Automation to improve the customer experience and unlock staff time.
We work with leading social housing providers including Stonewater, Karbon, Midland Heart, Torus, Pobl, Newlon and Yorkshire Housing.
Our focus is on helping make changes that will stick, leading to sustainable financial and operational improvements.
Break the cycle of endless reviews with no impact.
Strategic Performance Improvement for Social Housing
We work with our clients to deliver change programmes that achieve large sustainable cost reductions. On average we save our clients 26.9% and we can do the same for you at no risk.
Repairs & Maintenance Strategy
We will help you select the right delivery model and create a business case for change - all of our recommendations are specifically created for your organisation, not a standard 'one size fits all'.
Developing a Joined up Approach
We’ll work with you to create strong financial processes, embed a commercial approach and ensure that everything is aligned with housing, back office and development services, rather than working in silos.
It is crucial that staff throughout the organisation buy-in to changes. We work with your teams at every level to prepare them, reassure them, coach and train them to foster a true performance culture.
Processes & IT
It is vital that your systems can support your delivery model. We can help you take a step back and look at how well your processes and IT really work and are implemented to fully support you.
Procurement & Supply Chain
This isn’t a traditional approach to the procurement process. We will encourage you to think differently about purchasing and service design, creating something that works specifically for your footprint.
Are you capturing the right data to get a handle on how your service is performing? We are specialists in gathering and interpreting data to really understand and improve the way you manage your performance.