- Working Group
Empty Homes / Voids
Voids Working Group – cross club with Customer Club and Assets & Repairs Club
About this event
Join us for a practical cross-club working group to share approaches, challenges and innovations across the pre-tenancy and new tenancy journey.
Together, we will discuss:
Pre-tenancy
What improvements in cross-functional working are delivering improvement in:
- Turnaround time
- Process efficiency
- Cost
- Exploiting the opportunity to undertake retrofit/investment works
- Collaborative culture
How is the role of data intelligence evolving to inform and execute your empty homes strategy (pre-tenancy)?
New tenancy
What improvements in cross-functional working are delivering improvement in:
- Defects/early tenancy repairs
- Tenancy sustainment
- Customer satisfaction/New tenancy complaints
- Post-void costs
How is the role of data intelligence evolving to improve new tenancy outcomes?
Who should attend?
This event is part of the Customer First Club.
