We are Leaders in Strategic Performance Improvement

Specialising in Repairs & Maintenance, Asset Management & Development. We work with our clients to help them achieve their strategic goals.

Break the cycle of endless reviews with no impact.

We want results

"Vantage achieved significant savings of £2m per annum off our gas maintenance service with a new contract management approach and re-procuring the contract"

Glenn Harris, Chief Executive, Midland Heart

“Vantage analysed our repairs and major investment expenditure profile for the last five years. Their insight helped us to evaluate our strategies and inform related investment decisions.”

David Bolton, Property Services Director, Yorkshire Housing

“We have dramatically improved the customer experience with a satisfaction level of 94%."

Wayne Harris, Director of Assets at Pobl

"We now have great levels of productivity, excellent customer satisfaction and are making significant savings"

Finance Director, Broadacres

"If it had been easy, we would have done it ourselves"

Finance Director, Rochdale Boroughwide Housing Association

"What has been achieved is very impressive. We are pleased with both the process and the outcome"

Managing Director, The Gateshead Housing Company

"Vantage achieved significant saving off our gas maintenance service by re-procuring the contract"

Executive Director of Assets, Midland Heart

“Vantage recently undertook a piece of work to analyse our repairs and major investment expenditure profile for the last five years. Their insight has helped us to evaluate our strategies and will inform related investment decisions going forward. The review using Vantage’s experience and expertise was valuable and we expect to see benefits from the review going forward.”

David Bolton, Property Services Director, Yorkshire Housing

"If it had been easy, we would have done it ourselves"

Finance Director, Rochdale Boroughwide Housing Association

"We now have great levels of productivity, excellent customer satisfaction and are making significant savings"

Finance Director, Broadacres

"What has been achieved is very impressive. We are pleased with both the process and the outcome"

Managing Director, The Gateshead Housing Company

Strategic Performance Improvement for Social Housing

We work with our clients to deliver change programmes that achieve large sustainable cost reductions. On average we save our clients 26.9% and we can do the same for you at no risk.

Repairs & Maintenance Strategy

We will help you select the right delivery model and create a business case for change - all of our recommendations are specifically created for your organisation, not a standard 'one size fits all'.

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Developing a Joined up Approach

We’ll work with you to create strong financial processes, embed a commercial approach and ensure that everything is aligned with housing, back office and development services, rather than working in silos.

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People

It is crucial that staff throughout the organisation buy-in to changes. We work with your teams at every level to prepare them, reassure them, coach and train them to foster a true performance culture.

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Processes & IT

It is vital that your systems can support your delivery model. We can help you take a step back and look at how well your processes and IT really work and are implemented to fully support you.

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Procurement & Supply Chain

This isn’t a traditional approach to the procurement process. We will encourage you to think differently about purchasing and service design, creating something that works specifically for your footprint.

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Performance Management

Are you capturing the right data to get a handle on how your service is performing? We are specialists in gathering and interpreting data to really understand and improve the way you manage your performance.

Find Out More

CIH Housing 2019 Conference Book your Meeting

This June the CIH Housing 2019 conference will be held at the Manchester Central conference and exhibition Centre. Both Rob and myself will be there and our diary is available online to book your slot to hear about the latest work from Vantage. We will be...

Tony Bryan | May 20, 2019

Vantage Shortlisted for Northern Housing Awards 2019

Rather than handing out awards for the sake of it, the Northern Housing Awards have been recognised for being serious about making a difference and sharing sector best practice. The invited judges said the Northern Housing Awards stand out from the crowd as they as...

Stephanie | Apr 11, 2019

Why Robotics has become the go-to tool for Social Housing

Housing providers are increasingly looking at artificial intelligence to streamline processes and reduce costs, with robotic process automation evolving as the new ‘go-to’ tool to improve customer experience and unlock staff time.What is robotic process...

Chloe | Apr 2, 2019

You could save up to 30%

Get Vantage on your team

Repairs & Maintenance Strategy

With increasing pressure to generate cross organisational cost savings, how do you find the balance of delivering a high quality Repairs & Maintenance service whilst keeping a close eye on costs? We have worked with a broad cross section of Registered Housing Providers who have demonstrated almost every variation of delivery model.

Key Questions

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Have you got the right mix between internal and external delivery?

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Should you consider setting up an internal maintenance service?

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What legal structures do we need to consider and how can we be innovative?

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Do we need to run a client contractor relationship to be commercial?

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How can you maximise external contracts, re-procure to get better rates and manage suppliers more effectively?

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Is your model aligned with the organisation's overall culture, strategy and roadmap?

Our Approach

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In our experience the best model for you will be very much dependent on your circumstances. This is why there is no standard model which consistently delivers success.

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We can undertake an appraisal to assess the health of the organisation across its roots. This will provide a snapshot of capabilities to truly understand which model will be the best fit and pave the way for genuine success.

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We will help change hearts and minds to keep your model on track. Success or failure lies with a team and it relies on embracing the right culture and performance management approach.

“We commissioned Vantage to advise us on our delivery model. The approach was objective and thorough and informed us on the scale of what the service should provide. The implementation was challenging as we did not want to just simply transfer over a contractor service, but provide a leaner and more customer focused approach. We now have great levels of productivity, excellent customer satisfaction and are making significant savings. Without the drive and guidance from Vantage, we would not have achieved it.”

Financial Director, Broadacres

Developing a Joined up Approach

All of the services that we deliver for our clients are underpinned by our holistic approach to transformation. Creating cross functional themes and identifying champions in each department help to join up and align the organisation's goals.

Key Questions

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How can we ensure all functions of the business are working towards the same goal, and avoiding duplication?

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How can we ensure knowledge transfer as part of our transformation process?

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How do we use evidence and data, not opinion?

“We have been impressed by the way in which Vantage embedded themselves into our organisation to understand thoroughly our processes and business drivers"

Chief Executive, Havebury Housing Partnership

Our Approach

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We embed ourselves across the organisation, creating cross functional steering groups and appointing champions in each department. We ensure the champions work together to share knowledge and create change plans as a team.

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We share our data and analysis with you, openly discussing problems and opportunities that arise. We do not apply a one size fits all approach but draw upon techniques such as Lean and Value Based Management.

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Regular review sessions are arranged to measure progress, to assess project goals, and to change direction as your organisation or the situation requires.

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Our rigorous methodology lends itself to an objective and informed analysis of your business. With an externally focused “lean” process, cost and data-oriented approach, our expertise at collecting and analysing the costs, processes and data provides high quality, fact-based solutions.

People

It is vital to involve your people in any transformation process and to equip them with the right skills to make it successful long-term.

Key Questions

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How will your staff, across the whole organisation react to change?

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Do they have the right mind-set, skills and experience to embrace change?

“Having set up champions for the KPIs Vantage identified, it is a whole new way of looking at how we manage the business. We had the data but didn’t have the expertise or skilled resources internally to interpret or use it properly."

Director of Housing Services, Johnnie Johnson Housing

Our Approach

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We engage in high quality coaching and mentoring to support key staff to ensure your changes are sustainable long after the implementations have been made.

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An external contract management approach is not always the best fit for managing any internal service - it's important to establish the right organisational structure and alignment with assets and support services.

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When making any changes to delivery models, we will help you consider what TUPE requirements you will need along with any human resources support on staff contracts or terms and conditions.

Processes & IT

Processes and IT are vital components in system change, and it is crucial that your systems are well implemented to support your objectives.

Key Questions

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Do you have your processes mapped out from end to end that will help you deliver the service?

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How will new processes, or changes to existing systems impact on other service areas and business functions?

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Will your existing IT services support your delivery model and are they fully integrated?

“We have made savings in excess of £3m pa which has put us on a very firm foundation for the future. We now have the priorities, insight and capability to move forward. It was a journey we couldn’t have made ourselves”.

Chief Executive, Coast & Country Housing

Our Approach

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Think Big! We will help you really think about what you would love to achieve and how it will help you improve and make better business decisions.

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We'll help you incorporate software and align your processes with digital strategy, considering the practical as well as theorietical implications of any changes.

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We will use the opportunity to show your staff how their role and remit impacts on others, joining up the processes so the customer experience is seamless.

Procurement & Supply Chain

Whether you have an internal delivery model or purely external contracts we will help you to design, procure and contract manage your supply chain.

Key Questions

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Before you commence a traditional procurement process, consider more innovative approaches. For example do you understand the supply chain offerings in full and can you design something that works specific to your footprint and service requirements?

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How will you determine which of the many procurement routes available (including frameworks) is the right option for you?

Our Approach

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We will undertake a procurement feasibility exercise, helping choose the right route rather than selecting one through convenience or habit.

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We will help you understand when subcontractors will be required as part of your supply chain. This is an area which is often neglected during an in-sourcing exercise but is a vital component from a service and risk perspective.

“Vantage helped us to terminate the old and outdated contracts and re-tender for the service, negotiating better rates.”

Executive Director of Assets, Midland Heart.

Performance Management

In order to measure the success of the service and make informed decisions for planning, you need to excel at gathering business intelligence.

Key Questions

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Do you spend a lot of time compiling data but very little time analysing the results?

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Are you capturing the right data to get a handle on how the service is performing?

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Are you still using traditional metrics to assess performance, particularly for externally contracted services?

Our Approach

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There must be clear accountability for the gathering and interpreting of the data, along with buy in from the front line through to the executive team to get confidence in the service.

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Don’t be afraid to drill down to the detail, and once you have useful data, make sure you have the skills to interpret it effectively.

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Being able to monitor practical tasks such as the volume of repairs, the cost per repair, the number of repairs per operative and the cases of no access appointments will empower you to make changes. For example, if you have a high volume of no access appointments, consider the introduction of SMS reminders for tenants to help reduce them. Consider the impact this type of data will have on improving your services.

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Have you scanned the market to see all the supply options available to you?

“One of the aspects I most like is that Vantage are data driven, and relied on the data to inform their recommendations. They also qualify the financial impact of their recommendations, giving us increased certainty of the financial benefits that we can achieve to re-invest.”

Director of Technical Services, Bolton at Home

We are Leaders in Strategic Performance Improvement

Specialising in Repairs & Maintenance, Asset Management & Development. We work with our clients to help them achieve their strategic goals.

Break the cycle of endless reviews with no impact.

"Vantage achieved significant savings of £2m per annum off our gas maintenance service with a new contract management approach and re-procuring the contract"

“Vantage analysed our repairs and major investment expenditure profile for the last five years. Their insight helped us to evaluate our strategies and inform related investment decisions.”

“We have dramatically improved the customer experience with a satisfaction level of 94%."

"We now have great levels of productivity, excellent customer satisfaction and are making significant savings"

"If it had been easy, we would have done it ourselves"

"What has been achieved is very impressive. We are pleased with both the process and the outcome"

"Vantage achieved significant saving off our gas maintenance service by re-procuring the contract"

"If it had been easy, we would have done it ourselves"

"We now have great levels of productivity, excellent customer satisfaction and are making significant savings"

"What has been achieved is very impressive. We are pleased with both the process and the outcome"

Strategic Performance Improvement for Social Housing

We work with our clients to deliver change programmes that achieve large sustainable cost reductions. On average we save our clients 26.9% and we can do the same for you at no risk.

Repairs & Maintenance Strategy

Developing a Joined up Approach

People

Processes & IT

Procurement & Supply Chain

Performance Management

CIH Housing 2019 Conference Book your Meeting

Vantage Shortlisted for Northern Housing Awards 2019

Why Robotics has become the go-to tool for Social Housing

You could save up to 30%

Get in Touch

+44(0) 151 342 5989

info@yourvantage.co.uk

Follow us on Linkedin

Follow us on Twitter

Vantage Business Solutions

Repairs & Maintenance Strategy

Key Questions

Our Approach

Developing a Joined up Approach

Key Questions

Our Approach

People

Key Questions

Our Approach

Processes & IT

Key Questions

Our Approach

Procurement & Supply Chain

Key Questions

Our Approach

Performance Management

Key Questions

Our Approach