• Workshops

From Strategic Listening to Meaningful Change

From Strategic Listening to Meaningful Change

About this event

From Strategic Listening to Meaningful Change

Key topics include

  • How are members bringing together customer feedback, complaints and contact centre insight to drive improvement?
  • How are organisations identifying and reducing failure demand and avoidable contact?
  • How is frontline insight shaping service design and organisational priorities?
  • What makes "You Said, We Did" meaningful and measurable?
  • How are members embedding continuous learning and demonstrating customer outcomes?

Who should attend?