• Workshops

Tenancy Models Reimagined

The Customer First Club Strategic Workshop to explore tenancy models

Key topics include

  • Compare specialist vs generic tenancy management models
  • Explore how barriers have been overcome to ensure the right capability and resourcing is available to support the approach
  • Explore the role of the contact centre and how it currently supports, enables, or hinders these models
  • Share practical examples of patch management levels and multi-tenure
  • Identify how the differing models can help improve efficiency, consistency, and customer experience

Who should attend?