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What can you do when you discover you are not getting best value from your suppliers? Our Operations Director Rob Bryan takes a look at the five golden rules of procurement.

Our survey of Major Works rates showed housing providers are not getting value for money and the size of the provider does not guarantee savings or enable procurement of the component parts any cheaper.  Whether we analyse the expenditure at a global or at component level, it is clear that the sector is not using scale well enough to improve value for money in Repairs & Maintenance.

Timing: The golden rule is don’t rush.  All too often, procurement is rushed through because existing contracts are coming to a renewal point.  RPs should be considering a re-procurement exercise a minimum of twelve months before the deadline to allow for clear strategic thinking before putting pen to paper on the brief.

Innovate: There is always room for genuine innovation in contracts, and RPs should seek to harness the strength of a contractor in their partnering agreements.  It is commonplace to integrate the systems and supply chain strength of a contractor and embed the principles of innovation through collaboration.  This is often spoken about or part of a contract but doesn’t physically happen.

Rethink: Don’t just rush to the procurement stage.  Take a step out of the cycle and go back to the start.  The early procurement stage needs to include any service redesign including revising any specifications, service level agreements and contract management approach. A successful procurement exercise should include the following stages:

  • options appraisal
  • an assessment of asset management and repairs data
  • specification and reviewing new technology
  • alignment with the organisation culture and strategy
  • set target costs and service levels
  • a pre-procurement exercise to scan procurement options e.g. frameworks or direct

Renegotiate Even if full re-procurement isn’t viable, it is always worth considering how you can improve what you have already.  Successful re-negotiation of existing contracts is possible even when you think it might not be, often the contractor will be keen to improve with you.

Upskill and Embed It is vital to continue to focus on contract management once the work has begun.  If you procure great rates but don’t involve the operational managers or upskill the team to effectively manage the contract, your hard work will be wasted.  If your contract managers don’t have a grip on rates, the arrangement or the processes, this will result in inefficiencies. Upskill your team in effective contract management and negotiating skills which, when embedded successfully, can bring about real and sustainable change across the organisation.

Vantage are leaders in transformational change and R&M performance improvement in social housing. Let’s discuss your options and see how much you could achieve.