Customer First is a learning and collaboration programme aimed at addressing the rise in complaints and driving up customer experience.

Following sector requests, we have identified there is an urgent requirement to address the very public issues of customer complaints and satisfaction.  There is a sharp increase in customer complaints being reported by the majority of housing providers and a prediction that these trends will continue to rise rapidly.  This is putting significant pressure on housing providers in terms of resources, budgets and reputation.

Through knowledge sharing, Q&A with customer experience experts and support to develop and build on their strategic plans, our aim is to facilitate a sector wide response to customer complaints and satisfaction. There will be a series of four workshops which will enable you to discuss your own challenges, gain and reflect on valuable feedback and implement practical solutions to overcome them.  Our expert facilitators and speakers will give you the flexibility to create a trusted support network that works for you.

We are currently accepting applications to cohort two of the programme to commence in March / April 2022.