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AI in Social Housing Exercise

We have been asked by members to complete an AI in social housing progress and plans exercise to share activity across the sector.  Please complete as applicable, if you would like to continue these discussions, please email us at shosny@yourvantage.co.uk.  Thank you for your valuable input.

AI Progress in Social Housing

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  • 1. Name, Role & Organisation

    1. Your answer

  • 2. What business problem(s) are you trying to solve through the use of AI?

    For example, high call volumes and wait times, high levels of complaints, increase in repairs volumes.

  • 3. What key AI initiatives are in place or are you planning?

    Please provide a brief description of how you are exploring or using AI to make business improvements. For example, any strategies, governance or pilots.

  • 4. What tools, software or vendors are you using or planning to use.

    For example, is the AI part of an existing platform or product you are using, or is this a plug-in tool?

  • 5. What are the anticipated benefits of the initatives?

    For example, risk reduction, increased customer satisfaction, productivity improvements, reduction of transactional load, improvement in customer experience.

  • 6. How are risk and governance being managed?

    For example, the steps have you taken internally and with boards to manage expectation and risk.
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