Resolving contractor performance issues
What can you do when you think that you are not getting the best performance from your contractors? Our Chief Executive Tony Bryan looks into some common misconceptions
How do you compare performance in a mixed R&M delivery model? Our Top 5 Tips!
Many Registered Providers (RPs) select a mixed Repairs and Maintenance delivery model with an objective to compare performance between internal and external delivery. Yet many still struggle with how to evaluate different streams of the service in such a model, making...
Should we set up up lean in-house maintenance services?
If you are unsure whether ‘Lean’ is the right model for you then we can talk you through the options available. With the right planning and insight it is possible to avoid some of the common pitfalls and save significant time and resources.
Do Internal Maintenance Services Need Big Brother Watching Over Them?
RPs are currently seeking a more commercial approach to running their maintenance services, many with a transformation programme in place. We work with Executive teams in the social housing sector to help them to achieve the repairs and maintenance model that is right...
Your new Internal Repairs and Maintenance Model – Will the grass be greener on the other side?
The number of RPs establishing their own internal maintenance services is on the increase, often driven by failing external contractor models or a desire to improve service delivery. But how can you guarantee your new delivery model will live up to expectations and...