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Digital Customer Experience Q&A Discussion 13th May

Q&A Discussion with Paul Hornby, The Very Group

At the forthcoming meeting of the Vantage Operations Directors Forum, we are delighted to announce that there will be a Q&A discussion with guest speaker Paul Hornby, Digital Customer Experience Director at The Very Group.

Paul will be talking about the digital transformation journey they have been on at The Very Group and Matalan from a people, process and technology perspective.

Paul re-joined The Very Group in January 2021 as Digital Customer Experience Director, and prior to that led the online business at Matalan for 3 years as their Director of eCommerce. Within his current role he is responsible for driving the digital customer experience across all of The Very Group’s brands and touchpoints, leading a collection of squads who focus on making data informed decisions to improve the journey and drive forward the technology landscape.

Come and join the debate:

  • What lessons can Social Housing learn from the Retail Sector.
  • How to use data to improve the customer journey.
  • How to align organisational culture and customer needs.
  • How to use technology to revolutionise customer experience.

Designed specifically for those responsible for customer experience, the event will provide valuable insights from a leading retail expert.

Venue & Timings 

Location: Online
Date: Thursday 13th May 2021
Time: 2.00pm – 3.30pm

Who Should Attend?

  • Operations Directors
  • Customer Experience Directors
  • Directors of Transformation

There is no charge to attend. 

Register for Q&A Discussion