Please join us at the next Social Housing IT Directors Forum – online Wednesday 25th May from 10.30 to 12 noon.
Driving service improvements with customer data and behavioural science – spotlight with Grand Union Housing Group
We will be joined by guest speaker, Matthew Jollands, Behavioural Science & Customer Insight Manager at Grand Union. Matt will share how they are developing a culture to embed customer insight data and behaviours into decision making.
Matt will discuss:
– The Customer Research journey and working with IT teams to maximise insight
– Influencing teams and getting buy-in from the executive team
– Using insight to help tackle the cost of living crisis, amplify the voices of those usually unheard and prioritise the most vulnerable customers.