Join us on 30th January for the launch of the Strategic Operations & Customer Experience Directors forum. The event will give you an opportunity to meet with other Directors in Operations, Transformation, Housing and Customer Experience to learn and share information as a group. The forum will meet three times a year to discuss the current and future challenges facing the sector and be supported by an online platform.
Forum Themes will include:
- Approaches to customer involvement and scrutiny
- Customer insight strategies
- Predictive analytics around tenancy sustainability
- Digital use analytics and approaches to grow & sustain digital channels
Venue & Timings
Location: Stonewater Offices, Crown Lane, Stourbridge, West Midlands DY8 1YD
Date: Thursday 30th January 2020
Time: 13.30 – 16.00
There is no charge to attend.